Abstract:
This research deals with The Cultural Shocks Experienced by Internasional
Tourists Arrived in Medan City, which aimed to find out the process of cultural
shocks experienced by tourists in Medan city. This research used qualitative
method and by using the U curve theory by Collen Ward. The data collections of
this research are the researcher used interview sheet as instrument of the research
in Medan city. The researcher found that there are four processes of cultural
shocks experienced by tourists. Such as honeymoon phase is first stage because
of hospitality, scenery of the host country. The second is crisis stage is the crisis
phase because of cross culture differences in how people communicate. The third
is recovery phases, where they began to accept, to resolve and to adjust their
cultural differences. Finally is adjustment phase where they were enjoyed and
accepted the cultural differences in new environment. The conclusion of the
research described the phases of culture shock by using Ward’s of culture shock
theory that can give information to readers or to the next researchers who want to
know and research more about it.
