Abstract:
This research focuses on the influence of self-efficacy and leadership on
employee performance at PT. BTPN. The era of globalization demands an
improvement in the quality of human resources as a key factor in achieving the
company's vision and mission. PT BTPN Syariah, as part of these efforts,
emphasizes the importance of human resource development to enhance
performance. Employee performance improvement is pursued through the
enhancement of self-efficacy, which is an individual's belief in their own
abilities, and effective leadership. This research utilizes a survey method withan
online questionnaire as a data collection tool. The results indicate that self efficacy and leadership positively influence employee performance.
Additionally, emotional exhaustion plays a role as a moderating variable,
where high levels of employee performance are associated with lower levels of
emotional exhaustion. Descriptive data regarding respondent characteristics
include gender, age, and educational level. The entire population of facilitators
at PT. BTPN Syariah (82 individuals) is taken as a sample using the census
technique.
