Abstract:
The aviation industry is one of the most important sectors to support mobility
and increase economic growth, the tight flight schedule causes the emergence of
several new problems, one of which is flight delay. For this reason, further
research is needed regarding the airline's responsibility to passengers if a flight
schedule delay occurs, in this case the researcher focuses on the regulations in
force in Indonesia and Thailand. The purpose of this study is to determine the
regulations in force in Indonesia and Thailand, and to find similarities and
differences between the two regulations. This study uses a normative juridical
research type with a Statute Approach, and a comparative approach
(Comparative Approach). Data sources include revelation data (QS. Al
Mudassir: 38) and secondary data covering the schedule of flight accuracy and
delays that occur in Indonesia and Thailand. The results of this study indicate
that the regulations in force in Indonesia are regulated in Law Number 1 of 2009
and Regulation of the Minister of Transportation Number 89 of 2015 and Law
Number 8 of 1999 while in Thailand it is regulated in the Civil Aviation Council
Regulation No. 101 and the Consumer Protection Act (B.E. 2522 (1979)). Of
the several similarities, the most important is that delays of more than 2 hours
in Indonesia and Thailand both provide compensation in the form of free food
and drinks for passengers, and the most important difference is that in Thailand
for delays of more than 2 hours the airline is required to provide equipment for
communication, while in Indonesia it is not required to provide communication
equipment such as telephone or email.
