EFEKTIVITAS LAYANAN BIMBINGAN KELOMPOK DALAM MENINGKATKAN KEMAMPUAN KOMUNIKASI INTERPERSONAL SISWA DI SEKOLAH SANGGAR BIMBINGAN MALAYSIA

Abstract

Interpersonal communication skills play a crucial role in students’ social adjustment and learning success, particularly in non-formal educational settings such as guidance center schools. This study aimed to examine the effectiveness of group guidance services in improving students’ interpersonal communication skills at the Malaysian Guidance Center School. The study employed a quantitative experimental approach using a pretest–posttest design involving 11 fifth-grade students. Data were collected through an interpersonal communication questionnaire consisting of 20 items administered before and after the group guidance intervention. The group guidance services were implemented by utilizing group dynamics to encourage interaction, self-expression, and mutual understanding among students. Data analysis was conducted using a t- test to examine differences in students’ interpersonal communication skills between pretest and posttest scores. The results indicated a significant improvement in students’ interpersonal communication skills, as evidenced by an increase in the mean score from 63.73 at pretest to 76.36 at posttest, with a significance value (Sig. 2- tailed) of 0.000 < 0.05. These findings demonstrate that group guidance services are effective in enhancing students’ interpersonal communication by fostering confidence, openness, and positive social interaction. This study concludes that group guidance represents an effective and practical counseling intervention for improving students’ interpersonal communication skills in guidance center schools.